State of Florida - Find Information on Disaster and Recovery
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Helpful Numbers

  • Alcohol and Drug Abuse Hotline – 1-800-729-6686
  • CDC National Health Information Hotline – 1-800-CDC-INFO (232-4636), 1-888-232-6348 (TTY)
  • Department of Defense (DOD) Safe Helpline for Sexual Assault – 1-877-995-5247
  • Florida AHCA Medicaid Program Integrity – 1-888-419-3456
  • Florida Attorney General – 1-866-966-7226
  • Florida Department of Children and Families – 1-800-962-2873
  • Hotline for Youth Programs and Crisis Intervention – 1-800-246-4646
  • National Center on Elder Abuse – Eldercare Locator – 1-800-677-1116
  • National Center for Missing and Exploited Children – 1-800-843-5678
  • National Dating Abuse Hotline – 1-866-331-9474
  • National Domestic Violence Hotline – 1-800-799-7233
  • National Human Trafficking Resource Center – 1-888-373-7888 Text: 233733
  • National Patient Notification System – 1-888-873-2838 (888-UPDATE-U), www.patientnotificationsystem.org
  • National Runaway Safeline – 1-800-786-2929
  • National Suicide Prevention Lifeline – 1-800-273-8255 or dial 711, then 1-800-273-8255 (TTY)
  • Poison Control- 1-800-222-1222
  • Substance Abuse & Mental Health Services Administration (SAMHSA) Hotline- 1-800-662-HELP (4357)
  • U.S. Centers for Medicaid & Medicare Services 1-800-MEDICARE (1-800-633-4227), 1-877-486-2048 (TTY)
  • U.S. Department of Health and Human Services HIV/AIDS – 1-800-HIV-0440 (448-0440), 1-888-480-3739 (TTY)

Complaints & Grievances

Patient Complaint Policy

A patient and/or family member has the right to freely voice grievances and recommend changes in their care or services without fear of reprisal or unreasonable interruption of service.  Service, product and billing complaints will be communicated to the Pharmacist-in-Charge and Board of Directors.

The complaints will be documented in the pharmacy complaint file and complaint file and completed forms will include:

  • Patient Name
  • Address
  • Telephone Number
  • Medical Record Number
  • Date of the Complaint
  • Summary of the Complaint
  • Name of the person making the complaint
  • Name of the person taking the complaint, date and time
  • Summary of Actions taken to resolve the complaint

All complaints will be handled in a professional manner.  All logged complaints will be investigated, acted upon and responded to in writing, E-mail and/or by phone within 3 business days (72 hours for North Carolina Home Care patients) or sooner from the day of the receipt of the complaint.  If there is no satisfactory resolution of the complaint, the next level of management will be notified progressively.  

In addition, the pharmacy/home health agency/home care agency will assist the patient in contacting the appropriate state agency or third-party payer (health plan) if needed.  

You may also file a complaint with the Florida Board of Pharmacy:

Florida Board of Pharmacy
4052 Bald Cypress Way, Tallahassee, Florida 32399
Phone: (850) 245-4125

For patients in Maine, you may file a complaint against the pharmacy with:

Complaint Coordinator
Office of Professional and Occupational Regulation
35 State House Station
August, ME 04333

For patients in Texas, complaints concerning the practice of pharmacy may be filed with:

Texas State Board of Pharmacy
William P. Hobby Building, Suite 3-500
333 Guadalupe Street Austin, Texas 78701
(512)305-8000
www.pharmacy.texas.gov

  • To report suspected Medicaid fraud, please call AHCA Medicaid Program Integrity toll-free at (1-888-419-3456) or the Attorney General toll-free at (1-866-966-7226)
  • To report a complaint regarding the services you receive, please call the Agency for Health Care Administration toll-free (1-888-419-3456)
  • To report abuse, neglect, or exploitation, please call the Florida Department of Children and Families toll-free (1-800-962-2873)
    • Florida Relay service, dial 7-1-1 or 1-800-955-8771 (TTY)
  • To file a complaint with the NC Division of Health Service Regulation
    • By Phone→ Complaint Hotline: 1-800-624-3004 or 919-855-4500
    • By Fax→ 919-715-7724
    • By Mail→      Complaint Intake Unit 2711 Mail Service Center Raleigh, NC 27699-2711

ACHC will document and investigate all complaints received against our currently accredited organizations or against ACHC. Complaints may be submitted to ACHC via mail, phone, email, fax, or online. ACHC regards all complaints as confidential and it is our policy to protect your name. However, it may become necessary to reveal your identity in order to validate your complaint.

To file a complaint with ACHC, please contact ACHC’s Complaints Department at: (855) 937-2242

If a beneficiary is not satisfied with the management response, the individual may also contact URAC at: https://www.urac.org/contact/file-a-grievance

Get information on filing complaints in your state here

Disaster & Recovery Resources

Education & Disability Resources

  • Americans with Disabilities Act of 1990: www.ada.gov
  • The ADA provides protection for people with disabilities from certain types of discrimination.
  • Continuation of Health Coverage: www.dol.gov/general/topic/health-plans/cobra
    Information on Consolidated Omnibus Budget Reconciliation Act (COBRA).
  • National Disability Rights Network: www.ndrn.org
    The U.S. federal government’s disability-related Information and resources.
  • Social Security: www.ssa.gov/disability
    A search tool to find resources in your state to assist with school rights and advocacy.
  • National Institute of Neurological Disorders and Stroke (NINDS): www.ninds.nih.gov

Financial Assistance Programs

  • IV Solutions Rx Financial Assistance helps connect eligible patients with financial assistance through advocacy programs, foundations, drug manufacturers, and other sources. Whenever possible, we collaborate with local community organizations to offer individualized solutions to overcome financial barriers so our communities, including underserved populations, get the healthcare they need. We can be contacted using our email at info@ivsolutionsrx.com or our phone number at 844.650.5802
  • Patient Advocate Foundation: www.patientadvocate.org
    Patient access to care, maintenance of employment and financial stability.
    Phone: 800.532.5274
  • Accessia Health
    Specializes in health insurance premium assistance for PIDD and CIDP.
    Phone: 800.366.7741
  • National Organization for Rare Disorders: www.rarediseases.org
    Disease-specific support groups patient assistance programs.
  • Needy Meds: www.needymeds.org
    A 501(c)(3) nonprofit with the mission of helping people who cannot afford medicine or health care costs. The information at Needy Meds is available anonymously and free of charge.
  • RxAssist: www.rxassist.org
    Offers a comprehensive database of patient assistance programs, as well as practical tools, news, and articles so that health care professionals and patients can find the information they need. Patient assistance programs are run by pharmaceutical companies and may provide free or discounted medications to people who cannot afford to buy their medicine. Individual co-pay cards may be found for specific medications to help patients limit their out of pocket medication expenses.

Foundations & Associations

  • American Autoimmune-related Disease Association – 1-800-598-4668
  • Immune Deficiency Foundation- 1-800-296-4433
  • American Cancer Society – 1-800-227-2345
  • American Diabetes Association – 1-800-342-2383
  • American Heart Association – 1-800-242-8721
  • American Lung Association – 1-800-LUNGUSA (586-4872)
  • American Liver Foundation – 1-800-465-4837
  • National Psoriasis Foundation – 1-800-723-9166
  • Leukemia and Lymphoma Society – 1-800-955-4572
  • Lupus Foundation of America – 1-800-558-0121
  • National Multiple Sclerosis Society – 1-800-344-4867
  • Myasthenia Gravis Foundation of America (MGFA) – 1—800-541-5454
  • National Organization for Rare Diseases (NORD) – 1-800-999-6673
  • National Hemophilia Association – 1-800-424-2634

Home Safety-Fire Safety Tips

Legal Resources – Advanced Directives

Medical Research Studies and Related Information

  • Clinical Trials: www.clinicaltrials.com
    This site has a registration form to request that You be notified about recruitment for future studies.
  • Clinical Trials: www.mdanderson.org/patients-family/diagnosis-treatment/clinical-trials
    This is a registry of federally and privately supported clinical trials conducted in the United States and around the world.
  • Clinical Trials: www.cancer.net
    This is an oncologist approved cancer information website from the American Society of Clinical Oncology (ASCO). They describe the site as having trusted, compassionate information for people with cancer and their families.
  • Clinical Trials: www.cancer.org
    This is a website from the American Cancer Society that discusses cancer research, patient services, early detection, and education.
  • The Leukemia & Lymphoma Society: www.lls.org
    The mission of this group is to cure leukemia, lymphoma, Hodgkin’s Disease and myeloma and improve the quality of life of patients and their families.
  • Lymphoma Research Foundation: www.lymphoma.org.
    This foundation exclusively funds lymphoma research and supports those impacted by this blood cancer.
  • Lyme Disease Foundation: www.lymedisease.org
    Prevent early Lyme disease from becoming chronic and to help patients gain access to care.

Patient Education

Immune Globulin Product Info

ADMA Pharmaceuticals Products:

Bio Products Laboratory Products:

CSL Behring Products:

Grifols Products:

Kedrion BioPharma Products:

Octapharma Products:

Takeda Products:

Resources for Specific Conditions

Crohn’s and Colitis

Chronic Inflammatory Demyelinating Polyneuropathy (CIDP)

Guillian-Barré Syndrome

Idiopathic Thrombocytopenic Pupura

Multifocal Motor Neuropathy

Multiple Sclerosis

Myasthenia Gravis

Myositis

  • The Myositis Association: www.myositis.org
    The mission of The Myositis Association is to find a cure for inflammatory and other related myopathies, while serving those affected by these diseases. Types of Myositis include Sporadic Inclusion Body Myositis, Dermatomyositis, Polymyositis, Necrotizing Myopathy, and Juvenile Myositis. Phone: 800.821.7356
  • The Cure JM Foundation: www.curejm.com
  • Myositis Association Community Forum: www.tmacommunityforum.com
  • Myositis Support Group: www.myositis.org
  • Myositis Support & Understanding: www.understandingmyositis.org

Pediatric Autoimmune Neuropsychiatric Disorder Associated with Streptococcus

Pemphigus and Pemphigoid

Peripheral Neuropathy

Primary Immune Deficiency

Rheumatoid Arthritis and Related Diseases

Stiff Person Syndrome