Civil Rights

We strive to provide equitable access to our services and provide a number of Accessibility aids free of charge to our clients. If you believe that IV SOLUTIONS RX has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance with:

    IV Solutions RX
    Attn: Civil Rights Coordinator
    5315 Avion Park Drive
    Suite 120
    Tampa, FL 33607
    Telephone Number: 844-650-5802
    Fax: 844-277-0049

Complaints & Grievances

You can file a grievance in person, by mail, or by fax. If you need help filing a grievance, IV SOLUTIONS RX is available to help you.

Florida

To report a complaint regarding the services you receive, please call the Florida Agency for Health Care Administration toll-free (1-888-419-3456)
To report abuse, neglect, or exploitation, please call the Florida Department of Children and Families toll-free (1-800-962-2873).

To file a Medicaid fraud and abuse complaint, call 888-419-3456 / 800-955-8771 Florida Relay Service (TDD number) OR visit the Florida Agency for Healthcare Administration

Florida Statewide Medicaid Managed Care

Civil Rights Complaints

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

    U.S. Department of Health and Human Services,
    200 Independence Avenue, SW
    Room 509F, HHH Building
    Washington, D.C. 20201
    Telephone Number: 1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at https://www.hhs.gov/ocr/office/file/index.html

File a Complaint with URAC

URAC is an independent nonprofit accrediting agency that sets the highest standards in quality and safety. IV SOLUTIONS RX is accredited by URAC as a Mail Order Pharmacy and a Specialty Pharmacy. If you’d like to file a grievance with the accrediting agency, visit here: https://www.urac.org/contact/file-a-grievance/

File a Complaint with the ACHC

ACHC is an internationally recognized accrediting body with customers throughout the United States and beyond. They are committed to providers, customer service, and quality patient care. IV Solutions RX is pleased to be accredited by ACHC for both our Specialty Pharmacy and Home Infusion Therapy services. ACHC will document and investigate all complaints against its currently accredited organizations such as IV Solutions RX or ACHC itself. Complaints may be submitted to ACHC via phone, email, fax or online. ACHC regards all complaints as confidential and it is their policy to protect your name. However, it may become necessary to reveal your identity in order to validate your complaint.

For more information on ACHC’s complaint process, please contact ACHC’s Complaints Department at 855-937-2242.

Report Fraud, Waste, & Abuse

IV Solutions RX has completed training from the Center for Medicare & Medicaid Services on Combating Medicare Parts C and D Fraud, Waste, & Abuse. We implemented policies and procedures as recommended by the Pharmacy Consulting Service to curb fraud, waste, and abuse.

Centers for Medicare & Medicaid Services

US Department of Health & Human Services Department of Inspector General

Centers for Medicare & Medicaid Services (CMS) Medicaid Integrity Program

CMS Prescription Drug Benefit Manual